Refund policy
Return & Refund Policy
OrbitSim sells digital eSIM products, which are delivered electronically and activated immediately after purchase.
Because of the digital nature of our products, all sales are final once the eSIM has been delivered or activated.
Refund eligibility
Refunds may be granted only in the following cases:
• The eSIM was not delivered due to a technical error on our side
• The eSIM is proven to be defective and unusable, and our support team is unable to resolve the issue
Non-refundable cases
Refunds will not be issued if:
• The eSIM has been activated or partially used
• The device is not compatible with eSIM technology
• The user entered incorrect device or email information
• The issue is caused by network coverage limitations in a specific area
• The user changes their mind after purchase
How to request a refund
To request a refund, contact us at contact@getorbitsim.com within 7 days of purchase, including:
• Order number
• Device model
• Description of the issue
Our support team will review your request and respond within a reasonable timeframe